Without knowing for sure but based on my testing, it must be doing some check to see if the associated account’s mailbox is in Exchange Online or not – and if not, it considers it an AD account. When that state changes, it uses a different registry path for a few things, including those recent documents. The short of it is that the Office applications detect what sort of login you’re using – if it’s Active Directory (AD) or Azure Active Directory (AAD). Users losing Recent Documents lists in Office 2016 due to upgrade to ADFS. It’s the same problem with a slightly different root cause, and goes into a much deeper technical explanation than what I’ll do here. I found this out the hard way of course, when a couple of staff mentioned their recent lists had disappeared and it co-coincided with their Exchange on-prem to Exchange online migration.Īfter some digging, I came across this Reddit post: If you didn’t know any better (like me), you’d expect the location of a user’s mailbox to have no impact whatsoever on the function of ‘Recent’ document history inside of Microsoft Excel and Word, but it actually does. I struggle to fit these issues into a short but descriptive headline sometimes :)
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